I. Thou shalt honor the promises that are made to close the sale (if thoust wants repeat business).
II. Thou shalt be reachable so that no phone shall ring long before either a human being or, at worst, voice mail picks up the call.
III. Thou shalt promptly return calls with answers or otherwise confirm receipt of the call with an estimate of when answers will be provided.
IV. Thou shalt treat customers the way thou would want to be treated when thou is a customer.
V. Thou shalt truly enjoy serving the needs of thou customers or thou shall find a different way to make a living.
VI. Thou shall use words like shall, will, is, yes, no and certainly and avoid words like should, might, maybe, sometimes and usually.
VII. Thou shalt treat every inquiry with respect even if there be no immediate benefit, knowing that what shall go around - shall eventually come around.
VIII. Thou shalt be educated on thou product or service so as to provide bona fide advice and guidance to customers and potential customers.
IX. Thou shalt not point a customer to a different area of the store with a vague reference to the proper area but shall escort them to the desired location (or the equivalent thereof to your business).
X. Thou shalt know that the way thou handles problems is one of the greatest measures of the true quality of thou service.
XI. Thou shalt understand that receiving no complaints is not a measure of good service. Receiving compliments is.
XII. Thous shalt not concern thyself with the order of commandments since all should be followed.
XIII. Thou shall think of other commandments and post them here as comment, as there can never be too much customer service!
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